Terms of Service
Agreement
These Terms of Service (“Terms”) are an agreement between you and MOTIA AND GULAB LLC, an Illinois limited liability company doing business as Callivo Voice (“Callivo Voice,” “we,” “us”). By using our website, web app, Android app, or phone and text messaging service (together, the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
The service
Callivo Voice provides individuals with a dedicated US phone number that they can use from our web app and our Android app to make and receive calls and to send and receive text messages. Accounts are set up by our team; there is no public sign-up. We may improve, change, or discontinue parts of the Service from time to time.
Your account
- Keep your sign-in credentials confidential. You are responsible for activity that happens under your account.
- A limited number of devices can be signed in to an account at the same time.
- The phone number assigned to your account is provided for your use of the Service. It is assigned by us and you do not own it.
- Tell us promptly if you believe your account has been accessed without your permission.
Acceptable use
You agree not to use the Service to:
- break any law or regulation, including laws about calls and text messages;
- harass, threaten, defraud, deceive, or impersonate anyone;
- send spam, or send unsolicited, marketing, bulk, or automated messages;
- interfere with or attempt to bypass the Service’s security, limits, or technical controls; or
- use the Service in a way that harms other users, our carrier, or the networks that carry calls and messages.
SMS / Text Messaging
These terms apply to text messaging through the Service.
- Your number. Customers send and receive text messages from the phone number assigned to their account, using the web app or the Android app.
- One at a time. Messages are typed and sent by the customer, one at a time. The Service is not for marketing, bulk, or automated messaging.
- Sending limits. Per-user sending limits apply, and we may change them to protect the Service and its users.
- Recipients. Text messages can be sent to US phone numbers.
- Message and data rates may apply. Your mobile or internet provider may charge you for the data used by the app, and the person you text may be charged by their carrier for messages they receive or send.
- Message frequency varies based on the customer’s own use. The Service does not send recurring or promotional text messages, apart from any standard confirmation replies to STOP, START, or HELP.
- Opt out and help. A recipient can reply STOP at any time to opt out of further messages from a Callivo Voice number, START to opt back in, and HELP for help. Once a recipient has opted out, the Service will not let a customer send further messages to that number until the recipient replies START.
- Support. For help with text messaging, email admin@callivovoice.shop or reply HELP to a message from a Callivo Voice number.
- Delivery. Wireless carriers and our carrier are not liable for delayed or undelivered messages, and we do not guarantee that every message will be delivered.
- Your responsibilities. You are responsible for the messages you send. Only message people you are permitted to contact, respect any request to stop, and follow the laws that apply to text messaging.
- Privacy. How we handle phone numbers and messages is described in our Privacy Policy.
Calls
You can make and receive voice calls using your assigned number. Call quality depends on your internet connection and device. Callivo Voice does not support 911 or other emergency calls. Do not use the service to contact emergency services; use a regular phone line or mobile network instead.
Fees
Any fees for the Service are agreed with you directly by our team. Nothing on this website is an offer of a price.
Third-party services
The Service depends on third parties, including our telecommunications carrier (Telnyx) and Google Firebase. Their availability and terms may affect the Service, and we are not responsible for their acts or omissions.
Ownership
The Service, this website, and the Callivo Voice name and logo belong to MOTIA AND GULAB LLC or its licensors. These Terms do not give you any ownership rights in them. You keep ownership of the content of your own messages.
Disclaimers
The Service is provided “as is” and “as available.” To the extent permitted by law, we disclaim all warranties, express or implied, and we do not promise that the Service will be uninterrupted, error-free, or that calls and messages will always connect or be delivered.
Limitation of liability
To the extent permitted by law, MOTIA AND GULAB LLC and its members and personnel will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of your use of the Service. Nothing in these Terms limits liability that cannot be limited by law.
Governing law
These Terms are governed by the laws of the State of Illinois, USA.
Suspension and termination
We may suspend or end your access to the Service if you break these Terms, if we reasonably believe your use creates risk or harm, or if we need to for legal or technical reasons. You may stop using the Service at any time and may ask us to close your account.
Changes to these terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Continuing to use the Service after a change means you accept the updated Terms.
Contact us
MOTIA AND GULAB LLC (Callivo Voice)
375 W Dundee Rd, Wheeling, IL 60090
admin@callivovoice.shop